Patient Information

Privacy statement
Knox General Practice & Family Medicine is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other relevant laws about how private health service providers handle personal information (including but not limited to patient health information).
We are committed to complying with all applicable privacy laws which govern how Knox General Practice & Family Medicine collects, uses, discloses and stores your personal information.
This Privacy Statement sets out in brief how Knox General Practice & Family Medicine will handle your personal information. For further information or telephone the Practice and ask to speak with our Privacy Officer. You can also write to our Privacy Officer to request more information.

Waiting times
We understand how busy you are and make every effort to see you on time. Please arrive at least 10 minutes prior to your first appointment with us to allow sufficient time to complete new patient registration forms and other necessary documents prior to your appointment.

Despite our best intentions occasionally we experience delays due to unforeseen circumstances. We make every effort to prevent such delays but sometimes they’re unavoidable. Reception will inform you and offer an alternative appointment if necessary and we regret any inconvenience this may cause.

Patient Identification
Each time you present to reception you will be asked to identify yourself. It is highly important that we know who you are and we have entered the correct patient into the medical database. Help us know who you are. Present with your Medicare card and be prepared to clarify your name, address and date of birth. If any of your details have changed please let us know. If you prefer not to verbally give this information, you may write it down or hand over your drivers licence.

After Hours Details
For after hours care please call our Medical Deputising Service- Doctor Doctor on 13 26 60 (fees apply).

Complaint Management
All doctors are independent medical consultants who have established their business at one of our locations. Please discuss any concerns you have with your doctor, or you may ring/write to the practice manager who can follow up on any problem on your behalf. If you wish to take a complaint further you can ring the Health Complaints Commissioner on 1300 582 113

Email Policy
Patients should always phone our reception staff and make an appointment or leave a message for the doctor if they wish to discuss any medical issues. Patients, service providers and organisations should never email any clinical information. In case of Emergency please contact the after hours service or attend the nearest Emergency Department.

Follow up and test results
A computerised reminder system is available and used for follow up of any medical conditions and test results.

Our practice policy is to have all patients return for a consultation to obtain and discuss test results. Please ask the doctor at time of your booking (or the pathology nurse), how long it will take for these results to be received by the clinic so that a convenient appointment can be made. To maintain confidentiality, results will not be given out over the phone.

For continuity of care, it is recommended that you see the same doctor for test results.

Interpreter service
An interpreter service can be arranged for your consultation if required. Please discuss this with reception prior to your appointment.